48-Hour Booking Cancellation Policy
We understand that plans can change, and we strive to accommodate our customers to the best of our abilities. To provide a fair and consistent booking experience, we have established a 48-hour booking cancellation policy. Please review the following guidelines for cancellations:
- Cancellation Timeframe:
- If you need to cancel a booking, please do so at least 48 hours before the scheduled start time.
- Cancellations made within 48 hours of the scheduled start time may be subject to cancellation fees or forfeiting a portion of the payment, as outlined in our terms and conditions.
- Cancellation Process:
- To cancel a booking, please contact our customer support team as soon as possible.
- Provide your booking details, including the reservation number, date, and time of the booking, as well as any relevant information.
- Clearly state your intention to cancel the booking and provide any necessary supporting documentation or evidence.
- Refund or Credit:
- Depending on the circumstances and the specific terms of the booking, you may be eligible for a refund or a credit towards a future booking.
- Our customer support team will evaluate each cancellation request on a case-by-case basis.
- We reserve the right to apply any applicable cancellation fees or conditions outlined in our terms and conditions.
Please note that failure to cancel a booking within the specified timeframe may result in the full cost of the booking being charged or forfeited. We recommend reviewing our terms and conditions for additional details regarding cancellations, refunds, and any specific policies related to your booking.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.